Library Services
We are committed to continuous improvement and monitor our performance against this agreed set of service standards.
Over 90% of students score our physical and online library services as 'good' or 'very good'
|
Satisfaction scores: % rating 'good' or 'very good' |
Target | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Physical library services (PTES) | 90% | 62% | 91% | 93% | 94% |
| Online library services (PTES) | 90% | 79% | 88% | 94% | 94% |
| Live chats | 95% | 100% | 100% | 98% | 93% |