Bouverie House Library is part of Cranfield University Library Services.
Our promise
- Cranfield University Library Services undertakes to provide all customers with a good quality service which aims to meet, if not exceed, expectations.
- The Library also promises to deal with customers, and to execute these regulations, openly, fairly and with empathy for the individual situation.
- In return, the Library asks that its customers take advantage of the resources available with due regard to the co-operative spirit of library provision, and to play their part in ensuring effective development of the service for all.
- The Library Regulations apply to all customers.
Eligibility
Who can use the Library:
- All current MK:U students and MK:U/Cranfield University staff that support MK:U courses.
- MK:U alumni may register to use the online alumni library service.
Conduct
- Group work is welcomed, and talking and discussion are permitted, with consideration for other customers.
- Work in the area of the library that most suits your needs. If you create noise and disturb others we may ask you to be quiet, or to move to a more appropriate area of the building
- You are responsible for the items you borrow. Please respect our loan periods and return books and laptops to us when they are due. Do not borrow stock on behalf of others or take it out of the country.
- Customers are welcome to use mobile phones, and bring cold food and hot and cold drinks into the Library, with due care and attention to other customers. Hot food is not allowed.
- Guide dogs and hearing dogs are welcome, but otherwise animals are not allowed.
- Children must be supervised at all times.
- Do not leave personal possessions, such as bags or mobile devices, unattended.
- Any request by staff relating to general conduct should be observed promptly and without question. This includes instructions relating to unattended bags and other personal belongings.
Communications
- Communications from the Library will normally be sent to Cranfield email addresses, but customers may supply us with a valid alternative email address for an account which is regularly checked.
Copyright
- Copyright law must be observed in all copying of Library material and in all copying carried out in the Library, whether by reprographic or any other means. Current copyright licensing rules are displayed next to the Library printer. You can find further copyright guidance on our website.
Use of IT and electronic resources within the Library
- You must also comply with our conditions of use when you use any of the online resources to which we subscribe: Our online resources: Conditions of use.
- Access to individual online resources will be based upon type of membership, e.g. some customers are only eligible for walk-in access.
- Please do not leave Bouverie House computers unattended in ‘locked’ mode for longer than 15 minutes.
Health and safety
Evacuation procedures
- All staff, students and visitors to Bouverie House Library have a personal responsibility to be aware of evacuation procedures, but in the event of an emergency (or evacuation practice) library staff will ensure customers are directed from the Library to the appropriate Evacuation Assembly Point. Please comply with their instructions fully and promptly.
First aid
- If there is an accident or incident in the Library, please report it to a member of staff.
Personal property
- Personal possessions are the responsibility of individual customers. Unattended bags will be considered a security risk. If staff cannot identify the owner then Security Staff will be contacted.
Complaints procedure
